At MGC, our lawyers and staff pride themselves on being innovators in the insurance defense industry. Every day, and in every case, we are changing the way that we deliver legal services in order to meet the needs of our clients. As our firm moves forward with our clients in the 21st-century legal market, the need for continuous improvement and a commitment to innovation is more important than ever.
The Insurance Defense Incubator
Recognizing that ideas and change can be found within any level of our organization, the firm’s Management Committee extended an innovation challenge to our attorneys in the fall of 2017.
The Insurance Defense Incubator, spearheaded by attorneys Mark Davis and Jason Lockhart, challenged our lawyers to develop ideas that would improve our processes, increase our efficiencies and lead to enhanced client service. In February 2018, 18 attorneys presented their ideas in a “Shark Tank” style pitch to a team comprised of attorneys, practice management specialists and financial analysts. Proposals were scored based on creativity, practicality, disruptiveness, symbiosis and scale of importance. Project topics included harnessing firm’s data and artificial intelligence, predictive analytics, uniform file handling processes, machine learning, comprehensive knowledge management and pricing and tier-based legal services.
Of the 18 proposals, the evaluating team selected three projects for the firm place its collective resources behind with the goal to develop a deliverable product and/or service over the next year. These projects include machine learning and a comprehensive knowledge management programs.
So, where do we go from here? Given the rapidly changing legal and business industries, we believe our willingness to adapt and innovate is more important than ever. In order for us to stay out front and provide our clients with the best service possible, we need to continue to assess our processes and technologies and find ways to improve efficiencies. There will be a second innovation challenge; this challenge will be open to legal support and administrative staff. We are excited to see what they bring to the table and to share the results with our clients as we move forward in the process of continuously improving how legal services are provided, together.